Hire for empathy at scale — with candidate data that stays in Australia
In aged care and disability support, the screening question that matters is unanswerable on paper: how does this person treat people? Communication, warmth and patience are the job — yet high demand means providers are sifting hundreds of applications with certificates that all look the same.
Async video screening lets you hear how a candidate talks about the people they’ve cared for — every candidate, not just the ones you reach by phone. And because this sector handles some of the most sensitive personal information in hiring, RecruitScreen stores every recording in Sydney, aligned with the Privacy Act, with automatic deletion rules and retention you control.
Why healthcare & aged care screening breaks down
Soft skills are the hard requirement
Empathy and communication decide care quality, and neither shows up in a CV keyword scan.
Compliance stakes are higher
Candidate data in care sectors is sensitive; sending it to US data centres is a question you don’t want to answer mid-audit.
Workforce shortage means speed
Good candidates have multiple offers within days. Screening can’t take a fortnight.
Example screening questions for healthcare & aged care
Copy these into your first campaign, or save your own set to the question library. Short time limits keep answers sharp and completion high.
- 1. Tell us about a client or resident you found difficult to support, and how you approached it. 2m
- 2. What certificates do you hold (Cert III/IV, First Aid), and do you have a current NDIS Worker Screening Check or WWCC? 45s
- 3. How do you balance a care plan’s requirements with what a client says they want in the moment? 90s
- 4. What’s your availability for shift work, and do you drive? 30s
- 5. Why care work — what keeps you in it? 60s
A two-minute video answer about a difficult care situation tells you more about suitability than any certificate list. Reviewers rate and note against the same questions for every candidate, giving you a defensible, consistent record of why someone was shortlisted.
More on this: Screening questions for aged care and support workers
Common questions
Where is candidate data stored? +
In Sydney, Australia. Recordings and transcripts are deleted automatically 12 months after they’re recorded, and 30 days after a candidate is archived — your workspace can set a shorter period for sensitive intakes. Reviews and decisions are retained, and you can permanently delete candidate data at any time.
Can multiple coordinators review together? +
Yes — invite reviewers with role-based access, rate independently, and shortlist as a team with a full note trail.
Does async video disadvantage older or less tech-confident applicants? +
Campaigns work on any phone browser with no app or account, one question at a time with re-record. Keep questions short and plain-language; completion is consistently strong.
Comparing platforms? See phone screening vs video screening or why Australian data residency matters.
Screen your next healthcare & aged care intake this week
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