Privacy Policy

This Privacy Policy explains how Indxtree Pty Ltd (ABN 22 699 760 113) handles personal information in connection with RecruitScreen, consistent with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

1. Who we are

Indxtree provides RecruitScreen to recruiters and employers ("customers"). For candidate personal information submitted through a customer's workspace, the customer is the entity that decides how that information is used; we process it on their behalf to provide the service.

2. Information we collect

Account & billing data: name, work email, organisation details, and billing information (payment card details are handled by our payment processor, Stripe — we do not store full card numbers).

Candidate data: information candidates provide when responding to a campaign, including name, contact details, and recorded video/audio responses.

Usage data: logs, device and analytics information used to operate, secure and improve the service.

3. How we use information

We use personal information to provide and secure the service, process payments, provide support, communicate service and billing notices, and meet legal obligations. We do not sell personal information. We do not use candidate video responses to train AI models for other customers.

4. Disclosure and service providers

We share information with trusted providers who help us run the service — including Stripe (payments), Supabase (database and storage), and email delivery providers — under obligations of confidentiality and security. We may disclose information where required by law.

5. Storage, security and location

We take reasonable steps to protect personal information using encryption in transit, access controls and reputable infrastructure providers. Some providers may store or process data outside Australia; where they do, we take reasonable steps to ensure appropriate protections.

6. Retention

We keep personal information for as long as needed to provide the service and meet legal requirements. Customers control retention of candidate data within their workspace and can delete it. When a workspace is closed, associated data is deleted or de-identified within a reasonable period, subject to legal retention obligations.

7. Your rights

You may request access to, or correction of, personal information we hold about you. If you are a candidate, please contact the recruiter or organisation that invited you in the first instance, as they control your data; you may also contact us and we will assist or refer you appropriately.

8. Cookies

We use essential cookies and similar technologies to keep you signed in and to operate the service. We do not use them to build advertising profiles.

9. Contact and complaints

For privacy questions or complaints, contact Indxtree Pty Ltd (ABN 22 699 760 113) at hello@indxtree.com. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

10. Changes

We may update this Policy from time to time and will post the current version here with an updated date.